Guide for the processing of RMA (Return Merchandise Authorization) procedures
In order to be able to quickly and efficiently process products that you would like to send to us for inspection / repair or for credit, we have revised the processing of RMA procedures.
Therefore, we ask you to observe the following procedure:
- Please register your returns with us via our webshop
- Here you will directly receive a number for your return shipment.
- You can note the reason for the return and let us know if you want an exchange or a credit.
- Examples for return reasons:
- Merchandise ordered incorrectly/too much
- Goods defective (within/outside the warranty period)
- Please print out the accompanying bills and enclose them with the return shipment
If reporting via webshop is not possible due to technical difficulties:
- We ask you to report the returns using our RMA form.
- You can obtain this via office@hi-systems.at
Please note:
If the information on the RMA form is incomplete, processing is not possible.
- Please print out the form and enclose it with the return shipment
Goods sent to us without the necessary forms may be subject to processing delays. If necessary, this must also be returned to you unprocessed.
RMA / Return Conditions
- For returns for credit of wrong / too much ordered goods, the return must be made within 14 days in original packaging, technically perfect and unused condition. After inspection of the goods you will receive your credit note.
- When returning defective goods, you will receive an exchange in the regular case. If an exchange is no longer possible due to product availability, you will be contacted by us and you will receive a credit note in such cases. Should the product be sent to our supplier for repair, we will contact you in this regard.
- If defective goods are returned for credit, they must be inspected by the manufacturer.
Make sure the goods are packed safely and appropriately to avoid damage and send them to us within 5 working days.
Exchange BEFORE
If you need goods BEFORE to make a complaint to your customer, we ask you to proceed as follows:
- Order the goods you need.
- Return the defective goods within 14 days according to our RMA processing guide.
- When returning the defective items, indicate that you have received the goods BEFORE.
Provided the defective goods are received by us within 14 days and meet our RMA / return conditions you will receive:
- The invoice for the new goods, which we have sent to you and
- the credit note for the value of the reclaimed goods.
If the defective goods do not reach us within 14 days, you will receive a corresponding invoice for the delivered goods with their usual payment conditions.
